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Shipping policy

Order processing

All orders are prepared and shipped from France, except orders destined for the United States, which are shipped from our US-based warehouse in Los Angeles.


Processing times

Orders are prepared and shipped within 24 to 72 working hours (excluding weekends and public holidays).


Delivery times

Delivery times vary depending on the destination:

  • Metropolitan France: 2 to 4 working days

  • Europe: 3 to 7 working days

  • United States: 2 to 5 working days

  • Rest of the world: 5 to 10 working days

These delivery times are indicative and may vary depending on carriers and periods of high activity.


Customs and taxes

For orders shipped from France to destinations outside the European Union, import taxes and/or customs fees may be applied by local authorities in the destination country. These fees are usually payable upon receipt of the parcel.

The customer is responsible for ensuring compliance with local regulations in their country.

For orders shipped to the United States, products are dispatched from our local US warehouse. No customs duties or import fees apply.


Shipping rates

France
Free delivery for orders over €40
Orders between €14.99 and €39.99: €7 home delivery / €5.50 pickup point

Europe Zone 1–3 (Belgium, Germany, Spain, Italy, and 22 other countries)
Free delivery over €55
€11 to €15 depending on order value

Europe Zone 4+ (Albania, Armenia, and 27 other countries)
Free delivery over €115
€5.50 to €20 depending on order value

Overseas territories (Guadeloupe, Martinique, French Guiana, and others)
Free delivery over €115
€15 to €30 depending on order value

United States
Shipped from our Los Angeles warehouse — no customs fees apply
Free delivery over $100
$10 to $14 depending on order value

Zone 5 (Australia, Canada, China, and other countries)
Free delivery over €115
€10 to €35 depending on order value

Rest of the world
Free delivery over €170
€10 to €45 depending on order value

Non-shipped destinations: Russia, Brazil


Carriers

Orders are shipped via trusted partners such as Colissimo, DHL, or equivalent depending on destination.


Order tracking

A tracking number is sent by email once your order has been shipped.


Liability

Maison Violet cannot be held responsible for delivery delays caused by carriers, customs services, or any events beyond our control (strikes, weather conditions, etc.).


Contact

For any questions regarding your delivery: contact@maisonviolet.com